Shipping and Returns
HOW FAST IS YOUR SHIPPING?
Since we make to order, our shipping varies from 5-7 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Due to changes in the airline industry which impact shipping company capacities, please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. Shipping costs are nonrefundable. We are unable to ship to PO Box and military addresses. Serenity Be is not responsible for packages once they have been scanned and delivered.
HOW LONG DOES U.S. SHIPPING TAKE?
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. All orders $150 and over will require a signature upon delivery. Once your package has been signed for and delivered, Serenity Be is not responsible for theft or damage. If you choose to waive the signature, your package is only insured through transit, and the customer bears responsibility upon delivery.
Ground / $10.00 / 5-7 Business Days plus processing
Two Day / $18.00 / Arrives 2 business days after processing if you place your order by 12 PM PST
Next Day / $28.00 / Arrives next business day after processing if you place your order by 12 PM PST
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
Since we make to order, our shipping varies from 5-7 days and will ship via DHL Express. Effective March 25, 2020, DHL services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. If you need to place an order for rush shipment please contact us at hello@serenitybe.com. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on our website do not include taxes and duties.
Currently, all International orders are FINAL SALE and may not be returned or exchanged. Serenity Be is not responsible for international shipments lost in transit
CAN I CHANGE MY SHIPPING METHOD?
Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
HOW DO I RETURN MY ORDER?
We only accept returns and exchanges on domestic orders within the United States.
Clothing, and accessories are accepted within 14 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Serenity Be is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Serenity Be boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all Serenity Be and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.
RETURN MY ORDER
To return unwanted items please contact us @ hello@serenitybe.com
Since we make to order, our shipping varies from 5-7 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 5-7 business days of its ship date. If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Due to changes in the airline industry which impact shipping company capacities, please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to shipping restrictions in place worldwide. Customer service will notify you if this cancellation occurs. Shipping costs are nonrefundable. We are unable to ship to PO Box and military addresses. Serenity Be is not responsible for packages once they have been scanned and delivered.
HOW LONG DOES U.S. SHIPPING TAKE?
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery. All orders $150 and over will require a signature upon delivery. Once your package has been signed for and delivered, Serenity Be is not responsible for theft or damage. If you choose to waive the signature, your package is only insured through transit, and the customer bears responsibility upon delivery.
Ground / $10.00 / 5-7 Business Days plus processing
Two Day / $18.00 / Arrives 2 business days after processing if you place your order by 12 PM PST
Next Day / $28.00 / Arrives next business day after processing if you place your order by 12 PM PST
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
Since we make to order, our shipping varies from 5-7 days and will ship via DHL Express. Effective March 25, 2020, DHL services are operating at a slightly reduced capacity due to airline reductions. Please note that international shipments will arrive 2-3 days later than normal. If you need to place an order for rush shipment please contact us at hello@serenitybe.com. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on our website do not include taxes and duties.
Currently, all International orders are FINAL SALE and may not be returned or exchanged. Serenity Be is not responsible for international shipments lost in transit
CAN I CHANGE MY SHIPPING METHOD?
Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
HOW DO I RETURN MY ORDER?
We only accept returns and exchanges on domestic orders within the United States.
Clothing, and accessories are accepted within 14 days of delivery receipt.
International orders are final sale only and may not be returned or exchanged. Serenity Be is not responsible for international shipments lost in transit.
The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Serenity Be boxes should not be used as the actual shipping box.
Please note, original and return shipping fees will not be credited back upon return.
Please make sure your items are returned new, unused and with all Serenity Be and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.
No price adjustments for prior purchases.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.
RETURN MY ORDER
To return unwanted items please contact us @ hello@serenitybe.com
